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Status History

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March 2025

Wallboards and CTI Status Changes

March 7, 2025 10:44AM GMT

Wallboards and CTI Status ChangesIncident

Incident Status

Incident


Components

Natterbox CTI, Natterbox Wallboards


Locations

EMEA, Wallboards v2 (Flightdeck)



March 7, 2025 9:43AM GMT
[Investigating] We are currently investigating performance issues impacting a small subset of customers' wallboards and the ability to change availability states via the CTI. Our technical team is actively working to resolve the issue as quickly as possible. We will update our status page with further details as our investigation progresses.

March 7, 2025 10:17AM GMT
[Monitoring] Our technical teams have implemented measures to restore service for affected customers. To ensure these updates take effect, please log out of Salesforce, close the Webphone browser window, and then log back in. If you continue to experience any issues, please reach out to our support team for assistance.

March 7, 2025 10:44AM GMT
[Resolved] Following a period of close monitoring, we have confirmed there have been no further occurrences of the issue, and the Natterbox platform is fully operational. The incident is now closed. We apologise for any inconvenience this may have caused. Please contact our Customer Support Team if you experience any further issues.

October 2024

Wallboards

October 9, 2024 6:55PM BST

WallboardsIncident

Incident Status

Incident


Components

Natterbox Wallboards


Locations

Wallboards v1.5 (Wbapp), Wallboards v2 (Flightdeck)



October 9, 2024 3:45PM BST
[Identified] We are aware of ongoing performance issues affecting a small subset of customers' wallboards and actively investigating. Our technical team is working diligently to resolve the issue. We will update our status page with further details as our investigation progresses.

October 9, 2024 4:46PM BST
[Monitoring] We’ve identified that our wallboard performance issue is linked to an ongoing incident with our partner, Heroku, which is affecting the wallboard performance for a small subset of our customers. Impacted users may see an 'Error unknown - something went wrong' message on their wallboards. Our team is actively monitoring Heroku's status page and working to minimise any disruption. We will provide updates on our status page as further information becomes available.

October 9, 2024 6:55PM BST
[Resolved] The wallboard performance issue has been resolved. The issue was linked to an incident with our partner, Heroku, which has now been addressed. Impacted customers should no longer see the 'Error unknown - something went wrong' message, and wallboard functionality has returned to normal. Our team will continue to monitor performance, but at this time, the issue is considered resolved. Thank you for your understanding. Should you encounter any further issues, please contact our Customer Support Team.

September 2024

Call Connectivity and Wallboard Issues

September 23, 2024 4:41PM BST

Call Connectivity and Wallboard IssuesIncident

Incident Status

Incident


Components

Natterbox CTI, Natterbox Wallboards


Locations

APAC, EMEA, North America, Wallboards v2 (Flightdeck)



September 23, 2024 3:39PM BST
[Monitoring] We are aware of the recent call connectivity and wallboard issues. Our technical team has successfully implemented a solution that has resolved these problems. Our Technical team will continue monitoring the platform closely. Please contact our Customer Support Team if you experience any further issues.

September 23, 2024 4:41PM BST
[Resolved] Following a period of close monitoring, we can confirm that the service has been fully restored, as communicated in our previous update. The Natterbox platform is fully operational, and this incident has now been closed. We apologise for any inconvenience this may have caused. Should you encounter any further issues, please contact our Customer Support Team.





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