Natterbox Service Cloud Voice
June 17, 2024 1:49AM BST
[Investigating] We're investigating an issue with Natterbox Service Cloud Voice that is currently affecting the APAC region. Other regions may also be affected. Further updates will be provided when they become available.
June 17, 2024 11:56AM BST
[Resolved] Through our thorough investigation, we have identified that the root cause of this issue reported by a small subset of customers is indeed isolated at the browser level.
As a result of our diligent efforts, we have identified the steps required to mitigate this issue which have been comprehensively outlined in the following article: docs.natterbox.com/docs/webphone-launch-issues-in-chrome-on-windows
If you've followed the instructions from the article and disabled the "Third-party Storage Partitioning" flag in Chrome but are still encountering problems, please contact our Support team for further assistance.
The Natterbox platform is fully operational and the incident is now closed. 
