Natterbox Service Status

November 2024

Salesforce Service Disruption November 15, 2024 5:43PM GMT: Salesforce Service DisruptionInformation
Incident Status
Information

Components
3rd Party Integrations

Locations
Salesforce

November 15, 2024 8:38AM GMT
[Monitoring] We are currently aware of a Salesforce service disruption that is preventing users from logging into the Salesforce platform. This is affecting some customers' ability to use the Natterbox service. We recommend monitoring Salesforce's official status page for updates on the issue: status.salesforce.com/generalmessages/1476 We are closely monitoring the situation and will keep you updated as Salesforce works to resolve the issue.

November 15, 2024 5:43PM GMT
[Resolved] The Salesforce incident that was preventing some users from logging into the Salesforce platform has been resolved. Users should now have full access to both Salesforce and Natterbox services without any issues. If you encounter any problems, please contact our Customer Support Team for assistance.

Salesforce Service Disruption October 2, 2024 9:00AM BST: Salesforce Service DisruptionInformation
Incident Status
Information

Components
3rd Party Integrations

Locations
Salesforce

October 1, 2024 10:50AM BST
[Identified] We are currently aware of a Salesforce incident that is preventing users from logging into the Salesforce platform. This affecting some customers' ability to use the Natterbox service. We recommend monitoring Salesforce's official status page for updates on the issue: status.salesforce.com/current/incidents We are closely monitoring the situation and will keep you updated as Salesforce works to resolve the issue.

October 2, 2024 9:00AM BST
[Resolved] The Salesforce incident that was preventing users from logging into the Salesforce platform and affecting a small subset of customers' use of the Natterbox service has been resolved. Full functionality has been restored, and users should now be able to access both Salesforce and the Natterbox services without further issues. Please contact our Customer Support Team if you experience any further issues.

Email Notifications June 24, 2024 3:01PM BST: Email Notifications Information
Incident Status
Information

Components
3rd Party Integrations

Locations
Email notifications

June 21, 2024 6:08PM BST
[Identified] We are currently aware of an issue whereby email notifications are not being sent to a small subset of our customers. Our team is actively investigating the root cause and working to resolve the problem. We will update our status page with further details as our investigation progresses.

June 24, 2024 3:01PM BST
[Resolved] We have completed our investigation of the issue and applied the necessary fix. After close monitoring, we have performed internal tests and verified that the email service is now fully restored. If you come across any issues, please reach out to our support team

StatusHistory