October 1, 2024 10:50AM BST
[Identified] We are currently aware of a Salesforce incident that is preventing users from logging into the Salesforce platform. This affecting some customers' ability to use the Natterbox service.
We recommend monitoring Salesforce's official status page for updates on the issue: status.salesforce.com/current/incidents
We are closely monitoring the situation and will keep you updated as Salesforce works to resolve the issue. October 2, 2024 9:00AM BST
[Resolved] The Salesforce incident that was preventing users from logging into the Salesforce platform and affecting a small subset of customers' use of the Natterbox service has been resolved.
Full functionality has been restored, and users should now be able to access both Salesforce and the Natterbox services without further issues.
Please contact our Customer Support Team if you experience any further issues.