Call Connectivity IssuesFully Operational
Components
Natterbox CTI
Locations
EMEA, North America
April 17, 2024 4:12PM BST
[Investigating] We are aware of Call Connectivity Issues impacting both inbound and outbound calls. Our technical team is actively working to restore full call connectivity as soon as possible.
We will update our status page with further details as our investigation progresses.
April 17, 2024 4:37PM BST
[Identified] Our technical teams have implemented the necessary measures to restore services.
For the changes to take effect, please take a moment to log out of Salesforce, close the Webphone browser window, and then log back in.
We are monitoring the situation closely and will provide further updates.
April 17, 2024 6:09PM BST
[Resolved] Following a period of close monitoring, we have confirmed there have been no further occurrences of the issue and the Natterbox platform is fully operational. The incident is now closed.
We apologise for any inconvenience this may have caused.
Please contact our Customer Support Team if you experience any further issues.
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