Natterbox Service Status

Inbound call issues affecting some numbers in EMEALocalised Issue

Incident Status

Localised Issue

Components

Call Routing & Policies

Locations

EMEA

February 14, 2026 3:42PM GMT

INVESTIGATING

We are aware of an issue affected inbound calls for some numbers in the EMEA region. The issue is isolated to a specific number provider in Europe. We are currently working with the numbering provider to resolve the issue.

Natterbox CTI

APAC EMEA North America

Fully Operational

Call Routing & Policies

APAC EMEA North America

Localised Issue

Natterbox Service Cloud Voice

APAC EMEA North America

Fully Operational

Natterbox Freedom Web

APAC EMEA North America

Fully Operational

Natterbox Freedom Mobile

Android App iOS App

Fully Operational

Natterbox SMS

APAC EMEA North America

Fully Operational

Natterbox Wallboards

Wallboards v1.5 (Wbapp) Wallboards v2 (Flightdeck)

Fully Operational

Telephony Network

APAC EMEA North America

Fully Operational

Natterbox Administration Systems

Legacy Natterbox Portal Natterbox For Salesforce Admin Console

Fully Operational

Call Recording & Speech Analysis

Natterbox Insight Live Call Transcription Call Recording Services

Fully Operational

3rd Party Integrations

Salesforce MS Teams Text-to-Speech Voice transcription SMS notifications Email notifications

Fully Operational

PCI Payments

APAC EMEA North America

Fully Operational

Documentation

Knowledge Base Site

Fully Operational

Inbound call issues affecting some numbers in EMEALocalised Issue

Locations

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