Natterbox Service Status

Some calls using AI component not connectingReduced Performance

Incident Status

Reduced Performance

Components

Call Routing & Policies, 3rd Party Integrations

Locations

APAC, EMEA, Salesforce, North America

October 3, 2026 7:08PM BST

INVESTIGATING

Following a Salesforce update, some customers may experience failed calls where a routing policy is using the AI component. We are currently investigating and will further provide updates when possible.

Natterbox CTI

APAC EMEA North America

Fully Operational

Call Routing & Policies

APAC EMEA North America

Reduced Performance

Natterbox Service Cloud Voice

APAC EMEA North America

Fully Operational

Natterbox Freedom Web

APAC EMEA North America

Fully Operational

Natterbox Freedom Mobile

Android App iOS App

Fully Operational

Natterbox SMS

APAC EMEA North America

Fully Operational

Natterbox Wallboards

Wallboards v1.5 (Wbapp) Wallboards v2 (Flightdeck)

Fully Operational

Telephony Network

APAC EMEA North America

Fully Operational

Natterbox Administration Systems

Legacy Natterbox Portal Natterbox For Salesforce Admin Console

Fully Operational

Call Recording & Speech Analysis

Natterbox Insight Live Call Transcription Call Recording Services

Fully Operational

3rd Party Integrations

Salesforce MS Teams Text-to-Speech Voice transcription SMS notifications Email notifications

Reduced Performance

PCI Payments

APAC EMEA North America

Fully Operational

Documentation

Knowledge Base Site

Fully Operational

Some calls using AI component not connectingReduced Performance

Locations

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