Active Incident
Essential Service MaintenanceReduced Performance

Incident Status

Reduced Performance

Components

Natterbox CTI, Natterbox Service Cloud Voice, Natterbox Freedom Web

Locations

APAC, EMEA, North America


June 4, 2026 9:09AM BST
IDENTIFIED

Essential Service Maintenance — Sunday 7 June 2026. 03:00-04:00 AM UTC, 04:00-05:00 AM BST Please note we have a scheduled maintenance window this Sunday to update the Natterbox connection to your Salesforce environment. This maintenance is expected to last for 60 minutes. During this time, you may temporarily be unable to make or receive calls, save wrap-ups, or log call activity to Salesforce. We are actively working to minimize any interruption. We will provide updates via Natterbox Status when the maintenance begins as well as when it is complete and services are restored.

Natterbox CTI




Reduced Performance

Call Routing & Policies




Fully Operational

Natterbox Service Cloud Voice




Reduced Performance

Natterbox Freedom Web




Reduced Performance

Natterbox Freedom Mobile




Fully Operational

Natterbox SMS




Fully Operational

Natterbox Wallboards




Fully Operational

Telephony Network




Fully Operational

Natterbox Administration Systems




Fully Operational

Call Recording & Speech Analysis




Fully Operational

3rd Party Integrations




Fully Operational

PCI Payments




Fully Operational

Documentation




Fully Operational

Locations