Active Incident
Service Degradation: Digital Messaging (SMS, WhatsApp, Web Chat)Incident

Incident Status

Incident

Components

Natterbox SMS

Locations

APAC, EMEA, North America


October 5, 2026 3:33PM BST
IDENTIFIED

We are actively investigating an issue currently affecting both sending and receiving SMS. Our technical team is working to identify the cause and restore full functionality. We will update our status page with further details as our investigation progresses.

October 5, 2026 3:50PM BST
IDENTIFIED

The service degradation is currently impacting broader digital channels, including SMS, WhatsApp, and Web Chat. Our technical team is actively working to restore normal service. We will update our status page with further details as our investigation progresses.

October 5, 2026 5:27PM BST
MONITORING

A mitigation has been applied, and all digital messaging services are currently operational. We are continuing to monitor platform performance closely while our engineering team finalises a permanent resolution.

Natterbox CTI




Fully Operational

Call Routing & Policies




Fully Operational

Natterbox Service Cloud Voice




Fully Operational

Natterbox Freedom Web




Fully Operational

Natterbox Freedom Mobile




Fully Operational

Natterbox SMS




Incident

Natterbox Wallboards




Fully Operational

Telephony Network




Fully Operational

Natterbox Administration Systems




Fully Operational

Call Recording & Speech Analysis




Fully Operational

3rd Party Integrations




Fully Operational

PCI Payments




Fully Operational

Documentation




Fully Operational

Locations