Active Incident

Incident Status

Information

Components

Natterbox CTI

Locations

APAC, EMEA, North America



February 15, 2024 1:52PM GMT
[Monitoring] We have received a small subset of reports from customers reporting that some users are having call connectivity issues with their Webphones while using Chromium-based browsers. Through our thorough investigation, we have identified that the root cause of this issue is indeed isolated at the browser level. As a result of our diligent efforts, we have identified the steps required to mitigate this issue which have been comprehensively outlined in the following article: docs.natterbox.com/docs/webphone-launch-issues-in-chrome-on-windows If you've followed the instructions from the article and disabled the "Third-party Storage Partitioning" flag in Chrome but are still encountering problems, please contact our Support team for further assistance.

Natterbox CTI




Fully Operational

Call Routing & Policies




Fully Operational

Natterbox Service Cloud Voice




Fully Operational

Natterbox Freedom Web




Fully Operational

Natterbox Freedom Mobile




Fully Operational

Natterbox SMS




Fully Operational

Natterbox Wallboards




Fully Operational

Telephony Network




Fully Operational

Natterbox Administration Systems




Fully Operational

Call Recording & Speech Analysis




Fully Operational

3rd Party Integrations




Fully Operational

PCI Payments




Fully Operational

Documentation




Fully Operational

Locations